Akima ACE is a proven process for implementing an automated tier 0/tier 1 enterprise service desk. Through intelligent automation and an intuitive user interface, the automated service desk can self-diagnose common computer and IT issues allowing IT staff to focus on higher priority issues.
Akima is more than one company. We are a portfolio of 8(a) companies, small businesses, and other operating organizations. We take pride in being both specialized and nimble — two qualities that allow us to respond quickly to our customers’ unique needs.