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An Introduction to ITIL 4

White Paper

In this white paper, Bruce Bornick, chief architect of Infrastructure Engineering at Akima, provides a brief introduction to the latest IT Service Management framework update: ITIL 4. He covers the origin and history of ITIL, as well as offers a high-level overview of the current framework and its key benefits for U.S. government agencies and the federal contracting community.

View the White Paper

Akima is more than one company. We are a portfolio of 8(a) companies, small businesses, and other operating organizations. We take pride in being both specialized and nimble — two qualities that allow us to respond quickly to our customers’ unique needs.
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