In this white paper, Bruce Bornick, chief architect of Infrastructure Engineering at Akima, provides a brief introduction to the latest IT Service Management framework update: ITIL 4. He covers the origin and history of ITIL, as well as offers a high-level overview of the current framework and its key benefits for U.S. government agencies and the federal contracting community.
Akima is more than one company. We are a portfolio of 8(a) companies, small businesses, and other operating organizations. We take pride in being both specialized and nimble — two qualities that allow us to respond quickly to our customers’ unique needs.